Subscription Policy

Lume Candle co. offers two different monthly subscription boxes: The wax melt subscription and The Refillable Candle subscription.

Your subscription box is dispatched from our candle studio on the 1st week of the following month. Please note payments are billed in advance. 

Purchasing your subscription

When you initially purchase your subscription, please don't add other items to your basket. Please come back and checkout separately after you have subscribed.

Discount codes cannot be applied to subscription boxes unless advertised otherwise. 

Shipping is free, and subscription boxes are delivery only, they cannot be collected.

Monthly payments

Monthly payments are automatic and billed on the 12th of every month. If we need to change your payment date for any reason, we will email you beforehand.

Payments are in advance - so, for example, if your payment is made on any date in May, your box will be sent out on 1st June. You can change your payment details at any time by updating your subscription account via our website. We accept debit/credit cards and PayPal.

Cancellations

Your subscription is on a monthly rolling basis. You can cancel your subscription at any time. Just login to your account on our website, or click the unique link in the email you received when you first subscribed.  

If you cancel your subscription, but you have already paid for your next box (even if it has not yet been dispatched), you will still receive this box and will not be due any refund. Your subscription will be cancelled after the last box you have paid for has been sent out to you.

Refunds, exchanges or returns

Refunds, exchanges or returns are not available on subscription boxes. If any items arrive damaged, please email us as soon as possible at theonecocustomerservices@gmail.com

Last updated: March 2025